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Data Protection



Privacy Policy

Naturalgerman
2022

1. General information

Your personal data (registration data, details of your orders, etc.) are stored by Naturalgerman (hereinafter "NGS") and treated in accordance with the General Data Protection Regulation (GDPR/DSGVO) (Regulation (EU) 2016/679), May 2016. Since you once you have agreed to our Terms and Conditions, you also accept the Privacy Policy. Naturalgerman respects the security and privacy of its customers. At no time will personal customer data such as names or addresses and other related information be sold and/or passed on for advertising purposes. Below you will find an overview of the data collected and for what purposes it is used.

2. Customer data; Legal basis for storage and use

Since it is absolutely necessary for the fulfillment of the order (use of the address for shipments, collection, etc.), your data will be saved. All customer data provided during registration are stored in encrypted form by Naturalgerman and protected against destruction, loss, unauthorized access or misuse.

3. Collection & Use of Customer Data

Naturalgerman guarantees that it will only save customer data that is considered important with regard to the handling of the respective processes:

- CUSTOMER COMMUNICATION - Communication with customers, customer support and internal e-mail marketing.
- EMAIL COMMUNICATION - All personal customer data stored by Naturalgerman are displayed in the customer account. Email addresses are only used for direct communication with customers and re-marketing. This includes the welcome e-mail, other e-mails relevant to the ordering process, e-mails for incoming or forwarded shipments, messages from Naturalgerman to inform you about news or changes, and any re-marketing activities.
- EMAIL RE-MARKETING: Third-party re-marketing tracking cookies may be used.
- CUSTOMER DATA MANAGEMENT - Registration, authentication, customer account processes. The system used: OSCommerce. Data used: All data stored in the customer account such as name, address, contact details and order data.
- ORDER PROCESSING - Control and inspection of incoming shipments. Data used: All data stored in the customer account such as name, address, contact details and all order data.
- ACCOUNTING - Processing of personal data for billing and financial reporting processes. Data used: name and address.
- PURCHASING FROM THE RETAILER - Placing an order for the items ordered by the customer. Data used: Surname for assigning the article to the account.
- ANALYTICS - For statistical purposes we only use anonymized data, see the Cookies & Trackers section.
- PAYMENTS - For transactions, specific data is sent to secure third-party providers such as Paypal, Stripe, etc. The data used for the compliance check is only transaction-relevant data, this data is only transmitted by the payment provider, Naturalgerman does not ask for this data, nor is the complete payment data stored.
- SOCIAL NETWORKING SITES - Our website contains interfaces that allow you to connect to social networking sites (each, an "SNS"). When you connect to an SNS through our website, you authorize Naturalgerman to access, use and store the information that you have consented to so that the SNS can provide it based on your preferences on that SNS. This information will be accessed, used and stored in accordance with the Notice. You may revoke access to the information you have made available in this way at any time by changing the relevant settings in your account settings on the relevant SNS.
- INFORMATION COLLECTED AUTOMATICALLY - Information about you and your computer or mobile device may be automatically logged when you access naturalgerman.com. For example, your computer or mobile device operating system name and version, make and model, browser type, browser language, screen resolution, the website you visited before visiting our website, the pages you visited, the length of time you spent on a page, access times and information about your use and actions on our website. This information about you is collected using cookies and trackers. Please read the Cookies & Trackers section for more details.

4. Who has access to customer data?

Who can see or access your personal customer data? All NGS employees who are trained in the processing and handling of data relevant to data protection law. Our transport service providers are only provided with data that is necessary for the fulfillment of customer orders. Our online payment partners only receive order-related data that enables them to check and carry out the payment process. Compliance with Laws and Law Enforcement; Protection and safety. NGS may disclose information about you to government or law enforcement agencies or private parties when required to do so by law and will disclose and use information as it deems necessary or appropriate to (a) comply with applicable laws and lawful requirements and legal process , for example, to respond to subpoenas or requests from government agencies; (b) enforce the terms of the Services; (d) protect your own rights, privacy, safety or property and/or others; and (e) protect, investigate and deter fraudulent, harmful, unauthorized, unethical or illegal activity. Business Sale: It may sell all or part of the business (including your personal information) in connection with a business sale (or potential business sale), such as a merger, consolidation, acquisition, reorganization, or sale of assets, or in the event of a bankruptcy , transferred or otherwise shared; in which case we will use reasonable efforts to require the recipient to comply with this Privacy Policy.

5. Cookies & Trackers

Cookies are small files that a website or its service provider transfers to your computer's hard drive through your web browser (if you allow) that allows the website's or service provider's systems to recognize your browser and capture and remember certain information. For example, we use cookies to help us remember and process the items in your shopping cart. They are also used to help us understand your preferences based on past or current site activity, which enables us to provide you with improved services.

Cookies are also used to help compile aggregated data about website traffic and website interaction to provide better website experiences and tools in the future. Cookies are used to compile aggregate data about website traffic and interactions with the website in order to offer better website experiences and tools in the future. Trusted third-party services may also be used to track this information on their own behalf.

You can choose whether you want the computer to warn you each time a cookie is being sent, or to turn off all cookies. This is done via the settings of the relevant browser.

Cookies used by NGS/trackers/type of cookies

Essential cookies are used - These cookies are necessary to enable the services available via naturalgerman.com. Without these cookies, the services you have requested cannot be provided and we only use these cookies to provide you with those services.
Analytics and performance cookies are used (GoogleAnalytics and GoogleTagManager) - These cookies are used to collect information about traffic to naturalgerman.com and how users use naturalgerman.com. The information collected may include the number of visitors to naturalgerman.com, the websites that referred you to our website, the pages you visited on naturalgerman.com, the time you visited our website, whether you visited naturalgerman .com previously visited and other similar information. NGS uses this information to make the operation of naturalgerman.com more efficient, to gather general demographic information and to monitor the level of activity on our website. For this purpose, NGS uses Google Analytics. Google Analytics uses its own cookies. They are only used to improve how naturalgerman.com works. You can find more information about Google Analytics cookies on "https://analytics.google.com".
Social media cookies are used (e.g. FacebookCustomAudience, FacebookContent) - These cookies are used when you share information via a social media sharing button or a "like" button on naturalgerman.com or when you link your account or with the content from naturalgerman.com on or through a social networking site such as Facebook or Twitter. The social network will record that you have done this.

NGS has data processing agreements with GoogleTagManager, GoogleAnalytics and other partners.

OptOut / disable trackers and cookies:

You can remove or refuse cookies through your browser settings. To do this, follow the instructions of your browser (usually within the "Settings", "Help", "Tools" or "Edit" section). Many browsers are set to accept cookies until you change your settings. For more information about cookies, including information about what cookies have been set on your computer or mobile device and how to manage and delete them, visit "www.allaboutcookies.org". If you do not accept our cookies you may experience some inconvenience using our website. For example, NGS may not be able to recognize your computer or mobile device and you may need to log in each time you visit our website.

6. Customer Rights

Consent to the use and storage of personal customer data is voluntary and therefore not mandatory. However, denying consent to the use and storage of their data means that NGS will not provide services or ship customers. NGS is always at your disposal for all your questions or concerns in connection with the Federal Data Protection Act, such as:
- Detailed information on how your data is used
- Request a copy of the personal information you provided in your customer profile
- Request to update or adjust your data
- Revocation of your consent to the transfer of your data to transport service providers and online payment partners.

7. Your choice (incl. changes / deletion of personal data etc.)

Deletion of your data: Due to the obligation to the applicable tax regulations, it is usually not possible to delete customer data immediately, unless the customer has expressly requested this. The termination of the contractual relationship does not reduce the customer's right to have his profile data adjusted or deleted at any time.

(§35 Abs. 2 BDSG-old / Art. 17 Abs. 1 DS-GVO "right to be forgotten") Your data can be deleted if:

Registered customers who have made transactions:
Request: If you request NGS to close your account, the account will be closed 1 month after request.
Your data can only be deleted after 10 years, according to §257 HGB NGS is obliged to keep the data for 10 years if they are transaction-relevant.

Registered customers who have NOT made any transactions:
Request: If you request NGS to close your account, your account/data will be closed/deleted at least 1 month after request.

- Newsletters & Email Communications: You may unsubscribe from newsletters and marketing-related emails by following the unsubscribe instructions provided in a link at the bottom of each such email or by contacting us at [email protected] You may still receive service-related and other non-marketing emails if you are registered with NGS. Withdrawal of Consent: If you have given us your consent to use your personal information but would like to update or delete it, please contact us at [email protected]
- Choosing Not to Share Your Personal Information: If NGS has a legal obligation to collect your Personal Information, or your Personal Information is needed to provide the services to you if you do not provide that information when requested (or you decide to delete them later), NGS may not be able to provide you with the services and may have to close your account. NGS will notify you of what information you are required to provide in order to receive the services by naming it as required in the services or in any other appropriate manner.
- Uninstalling our applications: We do not offer local installation.

8. User Behavior Information

Every access to naturalgerman.com is logged. This data is not personally identifiable - so NGS cannot track what type of data is being accessed by which user. The IP address of the computer used to access our website is not saved. The creation of personal user profiles is therefore not possible. The data is used for statistical surveys for internal purposes of NGS. The above surveys are in no way linked to customer data. NGS collects or evaluates this data. This excludes the transfer of data to third parties.

9. Privacy & Security

NGS processes your data via managed and password-protected access control and guarantees secure, encrypted data transmission using SSL (Secure Socket Layer). All individual order data such as the customer's name or address and product specifications are transmitted in encrypted form and stored on a server protected against unauthorized access. NGS strives to provide customers with the highest level of security. That's why NGS only works with certified payment service providers who meet the high requirements of NGS, especially for data transmission when paying with debit or credit cards. NGS will never store any information or data related to your debit or credit card. However, the responsibility for the security of the browser used lies with the customer.

10. Violations and Problems

Violations of personal data that would cause significant harm to individuals are reported to the Federal Commissioner for Data Protection and Freedom of Information in Bonn and to our Bavarian State Commissioner for Data Protection and Information Security in Bavaria within 72 hours using standardized processes and forms.

11. Final provisions and requests for access to facts (DSB)

NGS reserves the right to make changes or additions to this privacy policy. In such a case, NGS will inform its customers directly and publish an update on its homepage in good time. If you have any questions or complaints about data protection, NGS is always available at:

Data Protection Officer, NGS, Keltenweg 4A, 85411 Hohenkammer. Contact at [email protected]

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